Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at evrim@thecourtsociety.net. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at evrim@thecourtsociety.net.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at evrim@thecourtsociety.net.
SHIPPING POLICY
Thank you for shopping with The Court Society. We want your order to reach you as smoothly as possible, so here's everything you need to know about how we ship.
WHERE WE SHIP
We currently ship within the United States only, including all 50 states. We do not offer international shipping at this time.
ORDER PROCESSING
Orders are processed and shipped within 1-2 business days (Monday-Friday, excluding holidays) after your order is placed. During new arrivals, sales, and holiday periods, processing may take a little longer-thank you for your patience. You'll receive a confirmation email when your order is placed and a second email with tracking once it ships.
SHIPPING RATES & DELIVERY
Shipping costs are calculated automatically at checkout based on your order and delivery address.
Your exact rate and the available options will be shown at checkout before you pay. Delivery timeframes begin once your order has shipped and may vary based on the carrier and your location.
ORDER TRACKING
Once your order ships, we'll email you a tracking number so you can follow your package every step of the way. Please allow up to 48 hours for tracking information to update after you receive it.
SHIPPING ADDRESS
Please double-check that your shipping address is complete and correct at checkout. We're unable to reroute or refund packages sent to an address entered incorrectly. If you notice a mistake, contact us right away at evrim@thecourtsociety.net and we'll do our best to help before your order ships.
LOST, DELAYED, OR DAMAGED PACKAGES
Once an order leaves our hands, it's in the care of the carrier, and delivery times are outside our control. If your package is significantly delayed, marked delivered but missing, or arrives damaged, please reach out to us at evrim@thecourtsociety.net within 7 days of the delivery date and we'll work with you to make it right.
RETURNS & EXCHANGES
Need to return or exchange something? Please see our Refund Policy for full details on eligibility and how to start a return.
QUESTIONS?
We're always happy to help. Email us at evrim@thecourtsociety.net and a member of our team will get back to you.